eBay Payment is our preferred payment method. Customers may call in credit card information between 8am - 5pm PST, Monday - Friday. Please use the Contact Seller link near the Seller Information section of this page.
We typically ship FedEx Ground, UPS Ground, or Priority Mail depending on the order size/weight and destination. You may request an expedited shipping method at Checkout.
will my order ship?
We are generally able to ship same-day if the order is received by 1pm Pacific Time.
do I check the status of my order?
When your order ships, you will be provided a tracking
number via e-mail. Please contact us if you do not receive
tracking information within 24-hrs.
Can I return an item?
Unless otherwise noted in a particular listing, the following policy applies. All brand new products come with a 30-day money back guarantee (less 15% restocking fee). Items that are used/reconditioned include a 7-day DOA policy. If the item has a problem or is missing any accessories listed in the auction, please contact us immediately. If we made an error with your shipment, we will correct it.
UPS shipping costs apply to 48 contiguous states. USPS is a much cheaper alternative for shipments to AK & HI.
ATTN INTERNATIONAL BIDDERS: We ship either FedEx Expedited or USPS. We cannot ship orders valued over $500 via USPS. They will only ship FedEx.
International buyers must use a major credit card or be a verified PayPal member with a confirmed address. International customers are responsible for all customs, duties, taxes, and VAT charges. We are not able to determine these taxes for you, as they are depenant on each individual country.
If an item is not paid for within three days, we reserve the right to relist or sell the item to another customer. We will also initiate an unpaid item dispute with eBay.
Any warranty indicated as a "PCA" warranty is through our service department. If a problem develops in the warranty period indicated in the auction, please contact us right away so we can determine the appropriate action. We will repair the unit ourselves, send the unit for outside repair, or replace the item at our discretion. In any case, we must be contacted before a manufacturer or outside repair facility is contacted.