Frequently Asked Questions

Q. How do I pay for an item after bidding has ended?

A. We accept Paypal (confirmed address), MasterCard, Visa, Discover, or American Express. If you have any concerns, please don't hesitate to call us toll-free at 800-323-5966.

Q. Do you accept International Orders?

A. Unfortunately we do not have the ability to accept a credit card that is billed outside the United States of America, therefore we DO NOT Accept International Orders. Shipping outside the United States is possible, however international rates may apply.

Q. Will I have to pay sales tax if I buy this product from you?

A. Sales tax only applies in the state of Illinois (7.00%). If you do not live in the state of Illinois, sales tax will not be applied to your order.

Q. What is your return policy?

A. Unfortunately, due to our LOW, LOW prices on our auctions, we can not accept a return on a unit unless it has a manufacturer's defect. If this is the case, we will exchange the defective unit for a new unit.

Shipping

UPS Ground is our standard method of shipping in the domestic United States unless mentioned (Please see auction description above for cost). If faster shipping is required, please give us a call to arrange for a faster service at 1-800-323-5966.

If you are located in Alaska or Hawaii, please call 800-323-5966 before closing the auction to receive a shipping quotation.

Payment and Checkout Procedure

Payment
We accept payments by PayPal (confirmed address), Visa, MasterCard, Discover, or Amercian Express with UNITED STATES BILLING ADDRESSES ONLY.

We require payment within 3 business days of auction closing. 

Business hours for JA Incorporated are M-F from 8 AM - 4:30 PM CT.

Sales Tax

Bidders who reside in the state of Illinois are subject to 7% IL State Sales Tax.

Returns

Unfortunately, due to our LOW, LOW prices on eBay, we can not accept a return from an auction purchase. If the merchandise purchased from J.A. Incorporated is defective upon receipt, we will gladly repair or exchange at our descretion.